03-09-2025
Privacy Policy for Twiki
Welcome to Twiki ("we," "our," "us"). Your privacy is very important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services (collectively, the "Services"). Please read this Privacy Policy carefully. By using Twiki, you consent to the practices described herein.
 
1. Introduction
Twiki is a dating and social connection platform that allows users to interact through features such as video calling, live streaming, messaging, and online payments. Because of the sensitive nature of dating and social interactions, we understand the importance of safeguarding your privacy. This Privacy Policy outlines our approach to collecting and protecting your information, as well as your rights regarding your data.
 
2. Information We Collect
When you use Twiki, we may collect the following types of information:
 
2.1 Personal Information You Provide
Account Information: Name, username, email address, phone number, date of birth, gender, and profile photos.
Dating Profile Details: Interests, relationship preferences, location, biography, lifestyle choices, and other personal descriptions.
Payment Information: If you make purchases, we may collect billing details, credit/debit card numbers, and transaction history (processed securely through third-party payment providers).
Content: Messages, posts, videos, photos, and other content shared on the platform.
 
2.2 Information Automatically Collected
Device Information: IP address, device model, operating system, browser type, and unique device identifiers.
Usage Information: Login timestamps, app interactions, features used, pages visited, and in-app purchases.
Location Data: With your consent, we collect approximate or precise location data to improve matches and enable location-based features.
 
2.3 Information from Third Parties
Social Media Integration: If you sign up or log in via social platforms (e.g., Facebook, Google, Apple), we may collect associated data such as your name, profile photo, and friends list (subject to permissions). 
Payment Providers: Transaction confirmations, fraud prevention data, and subscription details.
 
3. How We Use Your Information
We use the collected information to:
Provide, operate, and improve the Twiki app and services.
Enable features like video calling, live streaming, and messaging.
Process payments, subscriptions, and in-app purchases.
Personalize your dating experience and recommend potential matches.
Enforce community guidelines and protect users from harmful conduct.
 
Conduct analytics to understand user behavior and improve app performance.
Send promotional materials, service updates, and important notifications.
Detect, prevent, and address fraud, security breaches, or illegal activity.
 
4. Sharing of Information
We respect your privacy and will only share information in limited circumstances: 
With Other Users: Profile information, photos, and any content you choose to share will be visible to other Twiki users.
With Service Providers: We may share information with third-party vendors that help us with hosting, analytics, payment processing, and customer support.
For Legal Reasons: We may disclose information if required by law, regulation, or legal process, or to protect our rights, safety, and the safety of others
Business Transfers: If Twiki undergoes a merger, acquisition, or sale of assets, your data may be transferred to the new entity.
With Your Consent: We may share your information with third parties when you explicitly agree to such sharing.
 
5. Data Retention
 
We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Deleted content may remain temporarily in backup systems but will not be accessible to other users.
 
6. Your Rights
 
Depending on your location, you may have certain data protection rights:
Access: You may request a copy of the information we hold about you.
Correction: You can request correction of inaccurate or incomplete data.
Deletion: You can request deletion of your personal data, subject to legal or contractual obligations.
Portability: You may request your data in a structured, machine-readable format.
Opt-out of Marketing: You can unsubscribe from promotional emails and notifications.
Withdraw Consent: You may withdraw consent for data collection features such as location services.
If you wish to exercise any of these rights, please contact us at [Insert Contact Email].
 
7. Security of Your Information
 
We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption of sensitive data in transit and at rest.
Secure authentication mechanisms.
Regular monitoring of systems for vulnerabilities.
Restricted access to personal data by authorized staff only.
Despite these efforts, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
 
8. Children’s Privacy
 
Twiki is intended for individuals 18 years or older. We do not knowingly collect or solicit information from anyone under 18. If we discover that a minor has provided personal data, we will promptly delete it. If you believe a minor is using our Services, please contact us.
 
9. Cookies and Tracking Technologies
Twiki uses cookies and similar technologies to enhance user experience. These may include:
Essential Cookies: Required for core functionality.
Analytics Cookies: Help us analyze app performance and usage trends.
Advertising Cookies: Enable personalized ads (where applicable).
You can manage cookie preferences through your device or browser settings.

10. Third-Party Services
 
Our Services may include integrations with third-party providers. These third parties have their own privacy policies, and we encourage you to review them:
Payment Processors: For processing in-app purchases securely.
Video & Streaming Providers: For video calls and live streaming functions.
Analytics Tools: For app performance tracking.
We are not responsible for the privacy practices of these external services.
 
11. International Data Transfers
 
As a global app, your information may be transferred and processed outside your country of residence. We ensure such transfers comply with applicable data protection laws and safeguard your rights.
 
12. User-Generated Content
 
Any content you share (messages, photos, videos, live streams) is your responsibility. Please be cautious about sharing sensitive or personally identifiable information publicly. We reserve the right to moderate or remove content that violates our community guidelines.
 
13. Online Payments
 
When you make a purchase within Twiki, payments are processed securely through authorized third-party payment providers. We do not store your complete payment card details. Transactions are encrypted and subject to fraud prevention protocols.
 
14. Live Streaming & Video Calls
 
Twiki provides interactive features such as live streaming and video calling. Please note:
Your video and audio may be transmitted in real time to other users.
Live sessions may be recorded or monitored for moderation.
We encourage responsible use and respect for others’ privacy.
 
15. Data Protection Rights under GDPR & CCPA
 
15.1 For EU/EEA Users (GDPR)
 
If you are located in the European Union, you have rights under the General Data Protection Regulation (GDPR), including:
Right to lodge a complaint with a Data Protection Authority.
Right to object to processing based on legitimate interests.
Right to restrict processing of your data.
 
15.2 For California Users (CCPA)
 
If you are a California resident, the California Consumer Privacy Act (CCPA) grants you rights such as:
Right to know what data we collect and how it is used.
Right to request deletion of personal data.
Right to opt-out of the sale of personal information.
Right to non-discrimination for exercising your privacy rights.
 
16. Changes to This Privacy Policy
 
We may update this Privacy Policy from time to time. Updates will be posted within the app and on our website with a revised "Last Updated" date. We encourage you to review the policy periodically.
 
17. Contact Us
 
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, you can reach us at:
Twiki Privacy TeamEmail: [admin@twiki.in]Address: [16, Holland House, jwala Heri marker New Delhi 110063]
 
18. Acknowledgment
 
By using Twiki, you acknowledge that you have read and understood this Privacy Policy, and you agree to the collection, use, and sharing of your information as described herein.